Terms & Conditions

Last Updated: October 31, 2026

Welcome to ChoiZone.com. These Terms & Conditions govern your access to and use of our website, products, and services.

By visiting our website or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before using our services.

1. General Information

ChoiZone is an online shopping platform offering a variety of products, including Grocery & Daily Needs, Electronics & Accessories, Fashion & Lifestyle, Beauty & Personal Care, Home & Kitchen, Baby & Kids, and other categories.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Updated terms will be published on this page.

2. Products and Product Information

We make every effort to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

• Product images may slightly differ from the actual products due to lighting, photography, or screen settings.
• Product colors may vary depending on your device display.
• Product specifications and availability may change from time to time.
• We reserve the right to correct any errors or inaccuracies in product information.

If a product is unavailable or incorrectly listed, we reserve the right to cancel the affected order and inform the customer.

3. Pricing and Payment

All product prices displayed on ChoiZone.com are in Bangladeshi Taka (BDT), unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

Available payment methods may include:

• Cash on Delivery (COD).
• Mobile Financial Services (such as bKash, Nagad, or Rocket, where available).
• Online payment through supported payment gateways.
• Other payment methods introduced by ChoiZone.

Customers must provide accurate payment information when placing an order.

4. Order Placement and Confirmation

Customers can place orders through our website by selecting products and providing the required delivery and contact information.

After placing an order:

• You may receive an order confirmation through SMS, phone, email, or other available communication channels.
• Our team may contact you to verify your order.
• Orders may be subject to stock availability and confirmation.
• We reserve the right to accept, reject, or cancel any order when necessary.

An order is not guaranteed until it has been confirmed by ChoiZone.

5. Order Cancellation

Customers may request order cancellation before the order is dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible.

ChoiZone reserves the right to cancel an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Incomplete or incorrect customer information.
• Suspected fraudulent or suspicious activities.
• Delivery limitations or unforeseen circumstances.

If payment has already been collected for a cancelled order, the applicable refund will be processed according to our Refund & Return Policy.

6. Shipping and Delivery

ChoiZone aims to deliver products as quickly and efficiently as possible.

Delivery times may vary depending on:

• Customer location.
• Product availability.
• Courier service performance.
• Weather conditions or unforeseen circumstances.
• Public holidays and other operational limitations.

Customers must provide a complete and accurate delivery address and an active phone number.

Any applicable delivery charges will be displayed during checkout or communicated before order confirmation.

ChoiZone shall not be responsible for delays caused by circumstances beyond our reasonable control.

7. Return, Refund and Exchange Policy

We want our customers to have a satisfactory shopping experience.

Customers may request a return, refund, or exchange if a product is damaged, defective, incorrect, or does not meet the applicable return conditions.

All requests will be handled according to our Refund & Return Policy.

Please review our Refund & Return Policy before placing an order.

8. Customer Responsibilities

By using ChoiZone.com, you agree to:

• Provide accurate and complete personal information.
• Provide a valid phone number and delivery address.
• Use the website only for lawful purposes.
• Avoid placing fake, fraudulent, or intentionally misleading orders.
• Not attempt to damage, disrupt, or misuse our website.
• Respect the intellectual property rights of ChoiZone and other parties.

We reserve the right to restrict or refuse services to customers who violate these terms.

9. Fake and Fraudulent Orders

ChoiZone takes fraudulent and intentionally misleading orders seriously.

We reserve the right to verify orders by phone, SMS, or other communication methods before dispatch.

Orders identified as suspicious, fake, or fraudulent may be cancelled.

Repeated fraudulent activities may result in restrictions on future purchases.

10. Promotions, Discounts and Offers

ChoiZone may offer promotional campaigns, discount codes, special offers, and seasonal deals.

All promotional offers are subject to their specific terms and conditions.

We reserve the right to:

• Modify or discontinue promotional offers.
• Set minimum purchase requirements.
• Limit the use of discount codes.
• Cancel offers resulting from technical errors or misuse.

Unless otherwise stated, promotional offers cannot be combined with other discounts.

11. Intellectual Property

All content available on ChoiZone.com, including text, images, logos, graphics, designs, product descriptions, and website materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use any website content without prior written permission from the respective rights holder.

12. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics tools, and external platforms.

Your use of these services may also be subject to their respective terms and policies.

ChoiZone is not responsible for the independent actions, policies, or services of third-party providers, except where required by applicable law.

13. Limitation of Liability

ChoiZone makes reasonable efforts to maintain accurate product information, website availability, and reliable services.

However, to the extent permitted by applicable law, we shall not be liable for:

• Temporary website interruptions or technical errors.
• Delivery delays caused by third-party courier services.
• Indirect or incidental losses arising from website use.
• Unforeseen events beyond our reasonable control.

Nothing in these Terms & Conditions excludes any consumer rights or legal protections that cannot lawfully be excluded.

14. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through ChoiZone.com will be handled according to our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy.

15. Changes to Products and Services

We reserve the right to modify, suspend, or discontinue any product, service, or website feature at any time.

We will make reasonable efforts to inform customers when such changes materially affect confirmed orders.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any disputes arising from the use of our website or services shall be handled by the competent courts or authorities in Bangladesh, subject to applicable law.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Website: https://choizone.com

Email: support@choizone.com

Phone: 01768404070

Business Address: Hazi Badsha Miya Road, Matuail, Demra, Dhaka, Bangladesh.

Customer Support Hours: 9:00 AM – 11:00 PM

Thank you for shopping with ChoiZone.

ChoiZone – Your Trusted Online Shopping Destination.